Cookie Policy (United Kingdom)
Effective Date: 17 March 2026
1. Who We Are
MyDoctors360 is operated in the United Kingdom by TBD_LEGAL_ENTITY_NAME (company number TBD_COMPANIES_HOUSE_NUMBER). We are registered with the Information Commissioner’s Office (registration number TBD_ICO_REGISTRATION_NUMBER). This Cookie Policy explains how we use cookies and similar technologies on this website in compliance with the Privacy and Electronic Communications Regulations 2003 (PECR) and the UK GDPR.
2. What Are Cookies
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and supply information to site owners. Some cookies are strictly necessary for the website to function; others require your consent before they are set.
3. Our Legal Basis for Cookies
Under PECR and UK GDPR we treat cookies in two groups:
- Strictly necessary cookies — set without consent because the service you requested cannot work without them (e.g. staying logged in). These rely on the “strictly necessary” exemption in PECR Regulation 6(4).
- Non-essential cookies (analytics, marketing) — set only after you give explicit, opt-in consent via our cookie consent banner. We do not assume consent and you can withdraw it at any time from Dashboard > Settings > Manage Cookie Preferences.
4. Types of Cookies We Use
4.1 Strictly Necessary Cookies
| Cookie | Purpose |
|---|---|
sb-*-auth-token | Supabase authentication session — keeps you logged in securely. |
NEXT_LOCALE | Stores your language preference so the site loads in the correct language. |
cookie_consent | Stores your cookie preferences (localStorage) so we respect your choices on subsequent visits. |
4.2 Analytics Cookies (Require Consent)
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. All information these cookies collect is aggregated and IP-anonymised.
| Cookie | Provider | Purpose |
|---|---|---|
_ga | Google Analytics (GA4) | Distinguishes unique users by assigning a randomly generated number as a client identifier. |
_ga_* | Google Analytics (GA4) | Used to persist session state and track site usage patterns. |
IP anonymisation is enabled for all Google Analytics data collection, meaning your full IP address is never stored by Google.
4.3 Marketing Cookies (Require Consent)
Marketing cookies are used to track visitors across websites to allow publishers to display relevant and engaging advertisements. MyDoctors360 does not currently use any marketing cookies. This category is reserved for future advertising campaigns and will be updated — and fresh consent sought — if marketing cookies are introduced.
5. How to Manage or Withdraw Consent
5.1 Via Our Cookie Consent Banner
When you first visit MyDoctors360, a cookie consent banner is displayed. You can accept or decline optional cookies from this banner. You can change your choice at any time from the same banner or from Dashboard > Settings > Manage Cookie Preferences.
5.2 Via Browser Settings
Most browsers allow you to control cookies through their settings. You can typically find these options under “Privacy” or “Security” in your browser preferences. For specific instructions, visit:
- Google Chrome: support.google.com/chrome/answer/95647
- Mozilla Firefox: support.mozilla.org/kb/clear-cookies-and-site-data-firefox
- Safari: support.apple.com/en-gb/guide/safari/sfri11471
- Microsoft Edge: support.microsoft.com/en-us/microsoft-edge/delete-cookies
Please note that disabling strictly necessary cookies may prevent you from using certain features of our platform, such as logging in or completing bookings.
6. Cookie Duration
Cookies can be either session cookies or persistent cookies:
- Session cookies are temporary and are deleted when you close your browser.
- Persistent cookies remain on your device for a set period or until you manually delete them.
Our specific cookie durations:
- Authentication cookies (
sb-*-auth-token) — persist until you log out or for up to 1 year. - Language preference (
NEXT_LOCALE) — persistent, up to 1 year. - Cookie consent — persistent, stored in localStorage indefinitely until cleared.
- Analytics cookies (
_ga,_ga_*) — up to 2 years (Google Analytics default retention).
7. Third-Party Cookies
Some cookies on our site are set by third-party services that appear on our pages. We do not control the dissemination of these cookies. The third parties that may set cookies through our platform include:
- Google Analytics (analytics.google.com) — analytics cookies to help us understand site usage. Subject to your consent.
- Stripe (stripe.com) — strictly necessary cookies for secure payment processing. These cookies are required for the payment system to function and cannot be disabled.
For information on how these third parties use cookies, please refer to their respective privacy and cookie policies.
8. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. We will seek fresh consent where required by PECR and UK GDPR — for example, where we introduce a new category of non-essential cookies.
9. Contact & Complaints
For cookie and privacy queries: TBD_DPO_EMAIL or privacy@mydoctors360.com. See our Privacy Policy for full data-protection detail.
If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner’s Office: ico.org.uk — 0303 123 1113 — Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.