Regulatory Status

In short

MyDoctors360 is a technology platform. We help you find and book appointments with independent private doctors. We are not a healthcare provider, and we do not provide medical advice, diagnosis, or treatment. Every doctor you find on the platform is regulated in their own right by the General Medical Council (GMC) and, where applicable, by the Care Quality Commission (CQC).

Who we are

• Legal entity: TBD_LEGAL_ENTITY_NAME
• Companies House number: TBD_COMPANIES_HOUSE_NUMBER
• What we do: operate a booking and payments platform for private medical consultations. We run the website, collect payments on behalf of doctors, transmit messages and documents between patients and doctors, and provide video rooms where the doctor chooses to consult online.
• What we don’t do: employ doctors, supervise their clinical decisions, write prescriptions, diagnose conditions, hold ourselves out as a GP practice or clinic, or run a regulated activity under the Health and Social Care Act 2008.
• Our own insurance: TBD_INDEMNITY_INSURER_AND_COVER_SUMMARY. This is separate from the clinical indemnity each doctor carries.

Why MyDoctors360 is not CQC-registered

The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England. Under the Health and Social Care Act 2008, an organisation must register with the CQC if it “carries on a regulated activity” such as Treatment of Disease, Disorder or Injury or Diagnostic and Screening Procedures.

MyDoctors360 does not carry on a regulated activity. We don’t decide who gets treated, we don’t decide how they get treated, we don’t issue prescriptions, and we don’t supervise anybody’s clinical work. Every clinical decision is made by the individual doctor under their own GMC registration and — where it applies — under their own CQC registration. Patients contract for medical services directly with the doctor; our contract with each party is for technology, payment collection, and communications only.

This is the same position taken by other well-known UK booking and directory platforms that connect patients with private doctors. If the shape of our service ever changes — for example, if we were to start employing doctors or directing clinical pathways — our position would change, and we would apply to register with the CQC before any such change went live.

How each doctor is regulated

Every doctor listed on MyDoctors360 is regulated in three ways:

1. By the General Medical Council (GMC). Every UK-practising doctor must be on the GMC register and must hold a current licence to practise. We verify a doctor’s GMC number at onboarding and on each re-verification cycle.
2. By the Care Quality Commission (CQC), where applicable. If a doctor provides a regulated activity in their own right, they or the provider they work for must be registered with the CQC. Some doctors do not need CQC registration personally because they fall within a legitimate exemption (for example, GPs on a Medical Performers List who do not provide any of the Schedule 2 paragraph 4 “excluded” procedures, or doctors employed by a CQC-registered provider). We collect evidence of each doctor’s CQC status — registered, exempt, or not applicable — at onboarding.
3. By their indemnity body. Every doctor who lists on MyDoctors360 must hold appropriate professional indemnity insurance for the consultations they deliver through the platform.

How to verify a doctor

You are welcome — and encouraged — to verify any doctor on the platform directly against the official public registers.

• GMC Register: gmc-uk.org/registration-and-licensing/the-medical-register — search by name or GMC number.
• CQC provider search: cqc.org.uk/search/services — search for the doctor’s registered clinic or provider organisation.
• Medical Performers List (NHS England): england.nhs.uk/primary-care/medical — for GP performers.

Each doctor’s profile page on MyDoctors360 displays their GMC number so you can cross-check it against the public register in seconds.

What we do not offer

To keep our position as a technology intermediary clear and safe, we do not facilitate any of the CQC Schedule 2 paragraph 4 “excluded procedures” on the platform. These are higher-risk procedures where CQC registration of the individual doctor is always required. They include:

• Anaesthesia and intravenous sedation.
• Obstetric and midwifery services, and care associated with childbirth.
• Termination of pregnancy.
• Cosmetic surgery that enters the body deeper than the skin surface.
• Haemodialysis.
• Endoscopy involving instruments passed into a natural lumen of the body.
• Hyperbaric oxygen therapy.
• IV, intrathecal, or epidural prescription medicines.
• Diagnostic imaging using X-ray, MRI, or CT.
• Radiotherapy.

Doctors agree to this restriction as part of their listing contract with MyDoctors360. If you see a doctor on the platform advertising one of these services, please let us know at /complaints so we can investigate.

Emergencies

MyDoctors360 is not an emergency service and is not designed to triage urgent care. If you think you are having an emergency, please call 999 or attend A&E. For urgent but non-emergency advice, call NHS 111.

Complaints and concerns

Concerns about the platform itself (bookings, payments, messaging, website issues) should come to us first. Concerns about a doctor’s clinical care should go to the doctor, to the registered provider under which they practise, to the GMC, and where applicable to the CQC. Our Complaints page explains the full process.